Operations Team Manager - Private Banking

Job Title: Operations Team Manager – Private Banking
Location: Northamptonshire
Salary: Competitive basic salary and excellent benefits package
Job Type: Full time & field based
Description:

Our client is a private banking organisation.

They are looking for an individual who can deliver excellent business performance and results through strong, inspirational leadership, effective coaching and management of a processing team. You will be an effective communicator and enthusiastic to drive change whilst remaining client focused.

The successful candidate will have a thorough and detailed knowledge of banking procedures. You will have proven leadership skills and will have the ability to lead change through others.

Key responsibilities:

• Lead a processing team in a customer-centric environment where staff exceed customer expectations through quality and efficiency of service.

• Overview daily workflow and resource management of team, adhering to service level agreements.

• Lead, direct, develop and coach team members in order to enhance individual and team performance through one to one meetings and robust training plans.

• Ensure adherence to external regulations together with internal policies and procedures.

• Develop and maintain collaborative relationships with key internal and external stakeholders.

• Drive a continuous improvement environment which supports capacity creation/efficiencies whilst enhancing the client experience.

• Evaluate and address operational risks within the team.

 

 

 

 

 

 

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