Arrears Administrator - Brentwood

Job Title: Arrears Administrator
Location: Brentwood
Salary: £23k – £28k depending on experience, plus benefits
Job Type: Full time, office-based
Description:

Our client are a young but well established and highly successful asset finance company in the SME sector looking to recruit an Arrears Administratior.

Reporting to the Joint Managing Directors, the role is a hybrid arrears collection. The role is office based and you will be required to chase up overdue amounts and returned direct debits. You will also need to deal with litigation and repossession agencies.

The ideal candidate will ideally have some Arrears collection/credit control experience. There may at times be external face-to-face negotiations required, therefore ideally the candidate will need to have the experience and strength of character to manage this. Strong communication skills required with ability to converse and negotiate. Must be highly organised to set up and run an efficient Arrears process. Intermediate skills on Excel required.

Responsibilities:

1) Arrears

  • Liaise with Accounts re unpaid DD’s and call customers to collect payment
  • Responsible for upkeep and accuracy of arrears report
  • To organise asset valuations and disposal of assets where appropriate
  • Investigating customers further if continued non-payments by way of searches etc.
  • Liaising with Repossession and Legal agencies on possessions
  • Issuing out Termination and re-possession authority letters
  • Updating Solar on each communication with customers/brokers
  • Liaising with Sales person/Brokers on their arrears customers
  • The production of arrears reports and to ensure that accurate records are maintained.
  • Update weekly Directors on arrears cases
  • Update all at monthly Sales Meetings on arrears
  • Take payments by World pay

2) Settlements

  • Help the Customer Service Administration on settlements if busy on settlement calls/emails
  • Work out settlements and issue settlement letter to customer/broker/salesperson, updating Solar

3) General Administration

  • Help Customer Services Administrator on the running of Microgen Direct Debit collection system
  • Help on general customer service calls
  • Ad-hoc administration help as requested

4) Service Quality

  • Be punctual and presentable
  • Always support external clients in every way
  • Always support internal colleagues in every way
  • Can do, will do attitude

 

 

 

 

 

 

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