Sales Support Supervisor - Lancashire

Job Title: Sales Support Supervisor
Location: Lancashire
Salary: c£30,000 plus 10% bonus/commission and benefits.
Job Type: Full time

My client is well-established and independent provider of commercial asset finance & leasing solutions to businesses around the UK.

This role will be based at their Head Office in Oldham, Lancashire. The successful candidate will be responsible for overseeing the efficient running of the Sales Support team.

The role requires leasing experience, people management and sales skills and the ability to motivate a team to produce accurate and timely work to support the company’s objectives.

Supervisor Responsibilities:

• Monitor the workloads within the team ensuring it is distributed evenly.
• Ensure all work is completed in line with agreed SLA’s.
• Deal with any queries/issues relating to new business.
• Train and mentor new and existing team members.
• Motivate the new business team to deliver the required results
• Make sure the new business team actively supports the sales team to maximise sales opportunities for the benefit of the company.
• Support the Managers in the smooth operation of the business.

New Business:

• Processing new business proposals received from suppliers, brokers or direct customers.
• Obtaining the required information from the proposal source to support the lease proposal and when required request additional supporting information.
• Perform all relevant searches including Credit reference agencies, land registry and background checks.
• Prepare the proposal to be underwritten either by our internal Credit team or to be sent out to external Funders.
• Develop an understanding of the different Funders credit policy/rates.
• Advise the supplier, broker or customer of the outcome of the application, which may then involve rate negotiation.
• Complete and check all documentation to be sent to the customer and check them upon return.
• Process all documentation, invoices, delivery checks when ready for payout in a timely manner.
• Liaise with introducers to manage outstanding proposals and convert to live agreements.
• Deal with ad-hoc sales requests for quotes and where possible maximise sales opportunities.
• Process incoming post
• Answer telephone calls

Other Duties:

• Provide support to other areas of the business to cover for busy periods, sickness or holidays.
• Any other reasonable tasks at the request of the company management.

• Must be self-motivated and be able to work on own initiative as well as having strong people management skills.

• Day to day management and motivate a team of staff.

• Be able to deal with and resolve new business issues.
• Confident in dealing with issues that arise within the team
• Work well within a small team whilst working independently.
• Have good communication skills, both written and verbal and have excellent telephone manner.
• Be able to build positive professional working relationships with our introducers, suppliers and service providers.
• Good numeracy skills and be confident working with numbers.
• Be hard working, proactive and enthusiastic.
• Good time management skills and able to prioritise workloads to ensure targets are met.
• High attention to detail and high levels of accuracy.
• Identify opportunities.
• Be willing to take on additional and varied tasks to support the business requirements.











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